Practice Guidance

Frontline management: monitoring and evaluating services

description_of_image_used_in_frontline_management_monitoring_and_evaluating_services_files_full_of_paperwork Photo: Design Pics Inc/REX/Shutterstock

Introduction

Contents Why should frontline managers monitor or evaluate? Key terms and concepts Considering the context Ethical considerations Project set up or commissioning Monitoring a project Evaluating a project Making sense of data (data analysis) Retrospective monitoring and evaluation Conclusions The purpose of this guide is to provide frontline managers and practitioners with a practical and […]

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