Practice Guidance

Working with hostile and aggressive clients

description_of_image_used_in_working_with_hostile_and_aggressive_clients_man_angry_with_female_social_worker Photo: Photograpee.eu/Fotolia

Introduction

Learning points How to risk assess a situation. Advice on measures that can be taken to reduce the potential for violence. Ways of dealing with unpleasant or violent encounters. Contents Be prepared Organisational responses Risk assessment Ensuring personal safety on visits Safer work ideas Dealing with unpleasant or violent encounters Emotional repercussions Checklist for personal […]

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