Practice Guidance

Dealing with conflict with colleagues, partners and in the organisation

Description_of_image_used_in_dealing_with_conflict_guide_women_arguing Photo: PhotoAlto/REX


Contents Introduction What is conflict? The four levels of conflict More tips for managing conflict Pitfalls to avoid Case study: nipping problems in the bud Conclusion References Further learning   Introduction A common misunderstanding is that conflict is in some way a breakdown of normality, as if life is mainly about harmony and consensus. But, […]

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