Frequently asked questions
I’m having problems logging in
Please open the site in Chrome, Firefox or IE 11 (older versions of Internet Explorer, eg IE8 or IE9, are unable to support the site).
I don’t have login details
Please let us know and we will check if you have an authorised licence. If so, we will resend your activation email. If you do not have an authorised licence we can request authorisation for you with your local authority.
The login page is saying my email and password is invalid
Have you registered your details with us? Please contact the helpdesk to ensure you have a licence.
I haven’t got a username
Your username is your work email address.
I haven’t been given a password
Under data protection laws you must create your own password when activating your account.
I can’t remember my password
Go to Login and select Forgotten Password and you will receive an email instantly (please check spam/junk). This link expires in 2 hours – if you don’t receive it please contact us on 020 3915 9444 or firstname.lastname@example.org
When I login I can’t access the article fully
There has been an issue with your activation. Please contact the helpdesk on 020 3915 9444 or email@example.com and we will resolve this.
How can I add to my Continuing Professional Development log?
Once you’ve logged in, on the top right hand side of the page there’s a link to your CPD or PRTL log.
You can also add any article to your CPD log.
Users working in Wales should use the PRTL log.
How can I save documents?
On the right hand side of an article page.
How can I view saved documents?
Once you’ve logged in, on the top right hand side of the page there’s a link to your saved documents.
Can I use the site on my mobile/tablet?
Yes the website is completely mobile/tablet friendly so you can always access the site when you are out and about.