Shelter Shelter

Shelter is a charity that works to alleviate the distress caused by homelessness and bad housing, providing confidential advice to people with all kinds of housing problems. It tackles the root causes of bad housing by lobbying government and local authorities for new laws and policies, and more investment, to improve the lives of homeless and badly housed people. As a leading expert on housing in Britain, Shelter develops practical solutions to address the housing crisis. It also works with the housing sector to promote good practice, publish reports and deliver professional training.

All posts by Shelter

Housing benefit and universal credit housing costs

Provides an introductory explanation to the complicated rules around housing benefit and universal credit.


Councils have a legal responsibility to help people who are homeless, although how much help they have to give depends on their situation. This guide sets out the rights of homeless people and the duties of councils that are local housing authorities.

Housing rights of people from abroad

Looks at the housing support available to people from abroad, including asylum seekers and refugees.

Housing options

Explains how a homeless person should go about accessing temporary or emergency accommodation, and outlines the various housing options available to someone looking for a more permanent home.

Types of tenancy and tenants’ rights

Looks at the housing rights of different tenants and explains how to establish the different types of tenancy.

Housing conditions

Explains a tenant’s rights in relation to getting repairs done to their home, and outlines the steps an occupier should take if they are living with disrepair or unacceptable housing conditions.