Guides
Guide to managing not-qualified staff
Author: Trish Hafford-Letchfield, teaching fellow, inter-professional learning and programme leader for advanced diploma and post graduate certificate in leading and developing public and community services, Centre for Excellence in Learning and Teaching, Middlesex University BIOG
Publication Date: 18 April 2011
Quick links:
Introduction
Service planning and the role of not-qualified staff
Challenges for front-line managers in aligning roles for not-qualified staff
Workforce redesign
Some themes arising in the literature affecting the current and future roles of not-qualified staff
Pointers to consider when supporting staff nominated to “grow your own” initiatives
Writing a job description for not-qualified staff
Education and training of non-qualified staff
Supervision
Delegation of work, teamwork and flexibility
Training, development and support for not-qualified staff
Further resources for front-line managers on workforce planning
References
Key areas covered:
- Service planning and the role of not-qualified staff; within the context of workforce planning, writing job descriptions and person specifications, matching roles to service needs and keeping these under review.
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